• Auto Claims Representative I

    Job Location(s) US-AZ-Phoenix
    # of Openings
  • Overview


    Who is Legacy Insurance Services?  Legacy Insurance Services, Inc. is a well-established, successful and growing personal auto insurance company.  We are a member of the Western National Insurance Group (WNIG), "The Relationship Company®". WNIG is an “A+” rated mutual insurance company with a 115+ year history and current assets of over $1 billion.


    What would a Claims Adjuster I do?  Handles high volume, low to moderate complexity physical damage claims within settlement authority. Investigate, evaluate, negotiate and resolve non-standard auto insurance claims as assigned to provide quality outcomes.





    Responsibilities for the Claims Representative I include but are not limited to:


    • Answering calls on an incoming phone queue (60% to 75%)
    • Handles moderate volume, low to moderate complexity auto property damage claims within settlement authority in a team basis.
    • Investigates and reviews policy forms, facts and documents related to claims to make appropriate decisions on claim resolution and claim reassignment
    • Provides direction to outside resources
    • Negotiating claim settlements.
    • Collecting evidence needed to support contested claims in court.
    • Interviewing agents and claimants in order to correct errors and investigating questionable claims.


    Minimum Qualifications:

    • High School diploma or equivalent
    • Understanding of industry practices, standards and claims concepts
    • Prior auto claims experience
    • Strong conflict and resolution skills
    • Strong organization and facilitation skills
    • Able to multitask and solve problems
    • Proficient oral and written communication skills
    • Proficient use of various core systems, office and computer equipment and software packages



    Critical Skills

    • Negotiation and relationship building skills
    • Analytical with ability to exercise sound business judgment
    • Time management


    What does Legacy Insurance Services give employees?  Glad you asked! We provide 9 Company paid Holidays, Personal Time Off (PTO) and even paid Volunteer time to our employees. Our generous benefits package includes medical, dental and vision options as well as company paid life insurance, short- and long-term disability, and a 401k plan with a Company match.


    Why work at Legacy?  We know the key to our continued success is in our people. We provide a casual, comfortable working environment that promotes teamwork, career growth, creativity and a sense of purpose. Although we like to work hard, we also like to have fun! Casual Friday? Not here! At Legacy, employees dress comfortably every day!


    We are located in a convenient office park area off of Elliot & I-10 in the Ahwatukee Foothills, surrounded by restaurants, shops and other services all nearby!


    I’m interested – now what?  We are an equal opportunity employer and all qualified candidates will receive consideration.  Simply apply online through our website at www.legacymga.com/careers.


    Candidates receiving an employment offer will be required to successfully complete a background & credit check.



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