• Insurance Business Intelligence & Research Manager

    Job Location(s) US-AZ-Phoenix
    # of Openings
  • Overview


    What would the Legacy Business Intelligence & Research Manager do?  This position will have regular interaction with Senior Management. The selected candidate will be an experienced individual in Personal Auto with a successful track record in Business Intelligence and Research instrumental in the execution of our strategic plan and achieving the Company’s top & bottom line objectives.  Provide leadership including strategic direction, process implementation, and people management for the Business Intelligence and Research Unit.



    More specifically Business intelligence & Research Manager will:


    • Collaborates and ensures close partnerships with product management, marketing/sales, SIU, pricing, underwriting, claims and others
    • Regularly collaborates with UW, Claims, Marketing and Pricing teams
    • Monitors competition and develops intelligence, shifts in market as competitors take rate and tracks ranking of current programs via InsurQuote or other competitive rating tools
    • Identify, develop and manage both processes and associates who research, submit and maintain rate/rule/form information applicable to Personal Lines of Business, as well as endorsements based on regulatory or legislative updates, claims activity or emerging trends
    • Provides monthly metrics & data reports to assist in monitoring claims trends: frequency/severity, average paid, expenses, SIU and fraud trends, etc
    • Researches competitor manuals/rules, including competitor forms and policies to identify possible new policy exclusions or new restrictions used in the market
    • Proactively analyzes and provides monthly metrics & agent profile data reports to assist marketing in managing profitable agency relationships, including new & renewal business promotion incentives, programs tailored for individual producers, and rehabilitation criteria
    • Analyzes data trends and provides product and sales performance improvement recommendations to management and peer-level business associates
    • Develop policies and procedures for the collection and analysis of data
    • Oversees the review, validation and deployment to the data warehouse/BI tool
    • Creates or discovers new data procurement processes, combining our internal data with external data for a robust data warehouse
    • Work on special projects and perform other duties as assigned


    Successful candidates will have :


    • A four-year degree in marketing, business or related field
    • 5+ years’ experience in an insurance Product Manager, Senior Underwriting Manager or Business Intelligence Manager role
    • Detail-oriented with strong organizational skills; ability to manage and execute simultaneous projects and tasks
    • Aptitude for designing products based on high level conceptualization, utilizing cross-functional insights and expertise
    • Strong critical thinking skills utilizing analytical, quantitative and data-driven approach to decision making, problem solving and strategic development
    • Advanced oral and written communication skills with ability to convey new product information to a broad audience with differing needs
    • Demonstrated record of partnering with teams across an organization and influencing to achieve business results across multiple teams who may have competing goals
    • Demonstrated ability to understand and discuss technical concepts, understand trade-offs and/or new opportunities with technical and non-technical employees
    • Self-motivated with a strong sense of urgency and time management skills
    • Effective presentation skills to small and large groups


    • 10+ years of professional job-related Sr. Underwriting, Product Management, Pricing and/or Business Intelligence experience
    • Advanced degree a plus

    What does Legacy Insurance Services give employees?  Glad you asked! We provide 9 Company paid Holidays, Personal Time Off (PTO) and even paid Volunteer time to our employees. Our generous benefits package includes medical, dental and vision options as well as company paid life insurance, short- and long-term disability, and a 401k plan with a Company match.


    Who is Legacy Insurance Services?  Legacy Insurance Services, Inc. is a well-established, successful and growing personal auto insurance company.  We are a member of the Western National Insurance Group (WNIG), "The Relationship Company®". WNIG is an “A+” rated mutual insurance company with a 115+ year history and current assets of over $1 billion.


    Why work at Legacy?  We know the key to our continued success is in our people. We provide a casual, comfortable working environment that promotes teamwork, creativity and a sense of purpose. Although we like to work hard, we also like to have fun! We know our employees enjoy our Wellness program offerings (meditation, infused water, personal trainers) and our full benefits package. Casual Friday? Not here! At Legacy, employees dress comfortably every day!


    We are located in a convenient office park area off of Elliot & I-10 in the Ahwatukee Foothills, surrounded by restaurants, shops and other services all nearby!


    I’m interested – now what?  We are an equal opportunity employer and all qualified candidates will receive consideration.  Simply apply online NOW or visit our website at www.legacymga.com/careers.


    Candidates receiving an employment offer will be required to successfully complete a background & credit check.



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