• IT Tech Support

    Job Location(s) US-AZ-Phoenix
    Category
    Information Technology
    # of Openings
    1
  • Overview

    We’ve got a GREAT entry level IT Tech Support role in a GREAT office environment just waiting for you!

    Do you prefer working in a casual office setting? Do you have a passion for technology and a spirt for service?  If so, read on and find out more about us!!

     

    Who is Legacy Insurance Services?  Legacy Insurance Services, Inc. is a well-established, successful and growing personal auto insurance company.  We are a member of the Western National Insurance Group (WNIG), "The Relationship Company®". WNIG is an “A+” rated mutual insurance company with a 115+ year history and current assets of over $1 billion.

    Responsibilities

    What do Legacy’s IT Tech Support do?  Support IT operations of the business for end user technology needs. Ensure computer equipment operates properly so that end users can accomplish business tasks. This is a great entry level position to gain experience into an IT career.

    More specifically, IT Tech Support will:

     

    • Provide desktop computer and peripheral end user support
    • Troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as, but not limited to: Windows 2000, MS Office, MS Exchange 5.5, etc.
    • Answers evaluate and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.
    • Logs and tracks call using problem management database and maintain history records and related problem documentation.
    • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises.
    • Maintain printers and troubleshoot printing issues
    • Assist with the researching and monitoring of the resolution of bug fixes/ issues
    • Set up new user IT equipment
    • Work on special projects and perform other duties as assigned

     

    HOURS: Must be able to work Tuesday – Saturday (Tues- Friday 9 AM- 6PM and Saturday 8 AM start time)

     

    Qualifications

    Successful candidates will have a high school diploma or equivalent.  IT Tech Support will need one year of experience in the specialized field of help desk support., and network products; Windows 2000, MS Office 2000, etc. IT Tech Support will have a demonstrated ability to react to customer issues and formulate resolutions quickly. We are looking for an individual that is computer savvy and bring a positive, can-do attitude to the office every day.  If you like working in an office where you can organize your space, manage your time and use good judgement, there’s a place for you here.

     

    What does Legacy Insurance Services give employees?  Glad you asked! We provide 9 Company paid Holidays, Personal Time Off (PTO) and even paid Volunteer time to our employees. Our generous benefits package includes medical, dental and vision options as well as company paid life insurance, short- and long-term disability, and a 401k plan with a Company match.

     

    Why work at Legacy?  We know the key to our continued success is in our people. We provide a casual, comfortable working environment that promotes teamwork, creativity and a sense of purpose. Although we like to work hard, we also like to have fun! We know our employees enjoy our Wellness program offerings (meditation, infused water, personal trainers) and our full benefits package. Casual Friday? Not here! At Legacy, employees dress comfortably every day!

     

    We are located in a convenient office park area off of Elliot & I-10 in the Ahwatukee Foothills, surrounded by restaurants, shops and other services all nearby!

     

    I’m interested – now what?  We are an equal opportunity employer and all qualified candidates will receive consideration.  Simply apply online NOW or you can through our website at www.legacymga.com/careers.

     

    Candidates receiving an employment offer will be required to successfully complete a background & credit check.

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