Customer Service Representative (Monday through Friday)

US-NV-Henderson
Category
Customer Service/Support
# of Openings
1

Overview

 

 

Do you love helping customers?  This positon may be perfect for you!!

 

The customer service representative will provide prompt, professional and courteous customer service to our agents and insureds ensuring that there is a constant focus on customer experience.

 

About us:

Nevada General Insurance Company is among the industry leaders in the specialty auto insurance market. We are a member of the Western National Insurance Group (WNIG), "The Relationship Company®". WNIG is an “A+” rated mutual insurance company with a 110+ year history and current assets of over $1 billion. The company has been named to the Ward’s 50 Benchmark Group of top performing property and casualty companies in the United States.

 

Located in Henderson Nevada,  we employ a philosophy of developing creative and unique insurance solutions for our policy holders.

Responsibilities

  • Enter data and process changes to include new business applications, endorsements and cancellations
  • Respond to agent and insured inquiries regarding policy status and billings.
  • Maintain working knowledge of policy processing systems including the Image Right system and its workflow.
  • Work reports generated by the processing systems.
  • Meets expectations for attendance and punctuality.
  • Meet pre-set productivity and quality goals
  • Perform special projects and other duties as assigned.

Qualifications

  • High school graduate or equivalent.
  • Prior Insurance experience a plus.
  • Customer service experience over the phone in an office environment.
  • 40 hours/week.
  • Working knowledge of Microsoft Office applications, and Internet.
  • Excellent verbal, written and interpersonal communication skills.
  • Bilingual Spanish a plus.
  • Demonstrated organizational, time management and prioritization skills.
  • Ability to use good judgment and to be flexible/spontaneous
  • Ability to work additional hours to meet deadlines and/or complete projects
  • Must be able to work in a team environment

Hours and Days:   Monday – Friday 8:00 AM to 5:00 PM

We offer great benefits including:

 

  • Competitive salary, paid holidays, and personal time off (PTO)
  • Casual Dress every day of the week.
  • Complete benefits package including medical, dental, vision, life insurance, and 401(k).
  • Company Paid- Short-term Disability, and Long-term Disability.
  • Opportunities for Career Advancement.

 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. Candidates subject to successful completion of a background & credit check.

 

 

 

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