Total Loss Associate

Customer Service/Support
# of Openings


Do you like to help customers and be a supportive part of a team? Do you prefer working in a casual office setting, during the day on a regularly scheduled basis?  If so, read on and find out more about us!!


Who is Legacy Insurance Services?  Legacy Insurance Services, Inc. is a well-established, successful and growing personal auto insurance company.  We are a member of the Western National Insurance Group (WNIG), "The Relationship Company®". WNIG is an “A+” rated mutual insurance company with a 115+ year history and current assets of over $1 billion.


What do Legacy’s Total Loss Associate’s do?  A Total Loss Associate is responsible to setup new loss claims, provide support to the claims staff and to perform various total loss tasks on an as needed basis. This position provides an excellent opportunity to learn about the insurance industry and create the foundation for a long career in the industry.



More specifically, Total Loss Associate will:

  • Set up and enter new losses into claims management system.
  • Process title work and send to salvage vendor.
  • Process vehicle valuations and DMV paperwork.
  • Print, prepare, create paperwork for total loss.
  • Maintain spreadsheets for record keeping and for tracking purposes of new total loss claims.
  • Back up other total loss associates.
  • Work on special projects and perform other duties as assigned.


Successful Total Loss Associates have a high school diploma or equivalent.  Experience in the insurance industry is not required, but it is a plus.  Total Loss Associates have excellent communication skills (verbal and in writing), are computer savvy and bring a positive, can-do attitude to the office every day.  If you have a minimum of 2 years clerical/customer service experience and like working in an office where you can organize your space, manage your time and use good judgement, there’s a place for you here. 


What does Legacy Insurance Services give employees?  Glad you asked! We provide 9 Company paid Holidays, Personal Time Off (PTO) and even paid Volunteer time to our employees. Our generous benefits package includes medical, dental and vision options as well as company paid life insurance, short- and long-term disability, and a 401k plan with a Company match.


Why work at Legacy?  We know the key to our continued success is in our people. We provide a casual, comfortable working environment that promotes teamwork, creativity and a sense of purpose. Although we like to work hard, we also like to have fun! We know our employees enjoy our Wellness program offerings (meditation, infused water, personal trainers) and our full benefits package. Casual Friday? Not here! At Legacy, employees dress comfortably every day!


We are located in a convenient office park area off of Elliot & I-10 in the Ahwatukee Foothills, surrounded by restaurants, shops and other services all nearby!


I’m interested – now what?  We are an equal opportunity employer and all qualified candidates will receive consideration.  Simply apply online through our website at


Candidates receiving an employment offer will be required to successfully complete a background & credit check.


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